Depot repair, field service, service desk, logistics, and dealer management — all unified in one AI-powered platform with deep SAP and ERP integration.
Every request starts the same way — then forks into the right path for depot repair or field service.
Customer ships or brings equipment to your depot. It enters the receiving queue, gets triaged, assigned to a repair technician with step-by-step checklists, passes QA inspection, and ships back to the customer — all tracked end-to-end.
AI assigns the best technician based on skills, proximity, and availability. Routes are optimized, the tech travels with parts, performs on-site service with the mobile app, captures customer sign-off, and files the service report.
Every aspect of service management — from the depot floor to the customer's doorstep — managed in a single, connected system.
End-to-end depot repair management with repair queues, QA workflows, checklists, and equipment exchange tracking.
Multi-channel customer support with email, live chat, telephony, knowledge base, CSAT surveys, and AI case classification.
Dispatch board, schedule optimization, AI-powered routing, skill-based assignment, and mobile technician experience.
Receiving, shipping, and replenishment queues. Track inbound equipment, fulfill outbound orders, and manage stock levels.
Tiered dealer management with performance goals, certifications, and dedicated dealer portals for your partner ecosystem.
Predictive diagnostics, SLA risk forecasting, sentiment analysis, smart dispatch suggestions, and AI-generated reports.
Our AI engine continuously learns from your operations to deliver smarter predictions, recommendations, and automated decisions.
AI analyzes equipment history and symptoms to predict failures and recommend preventive actions.
ML models predict SLA breach risk and suggest proactive interventions to maintain compliance.
AI suggests optimal technicians, parts, and scheduling based on job requirements, skills, and proximity.
NLP-powered sentiment analysis extracts insights from customer feedback across all channels.
Automatically classify, prioritize, and route service desk tickets using natural language understanding.
Service health summaries, technician coaching insights, repeat issue predictions, and SLA risk forecasts.
A comprehensive platform spanning depot repair, field service, customer support, logistics, and partner management.
ML-powered diagnostics analyze equipment history and symptoms to predict failures and recommend solutions.
Optimize technician routes using advanced algorithms. Reduce travel time, fuel costs, and maximize daily completions.
Unified inbox for email, live chat, and phone. AI auto-classification, knowledge base, and supervisor dashboards.
Manage repair queues, QA inspections, step-by-step checklists, and equipment exchanges with full traceability.
Configure, price, and quote field service jobs. Generate professional quotes with configurable pricing rules.
Define custom status workflows, required fields, approvals, and automated transitions per operation type.
Track SLAs in real-time with AI risk prediction. Get proactive alerts before breaches occur.
Receiving, shipping, and replenishment queues with shipment tracking and inventory visibility.
Self-service portals for customers to track jobs and dealers to manage their operations and performance.
Real-time inventory tracking, part transfers between technicians, and parts ordering with approval workflows.
Job-type specific checklists with required steps, photo capture, and compliance tracking for consistent service.
Built-in live chat and CTI telephony integration for your service desk with call logging and routing.
Classify dealers into tiers based on certifications, performance, and compliance. Automatic tier evaluation.
Manage certifications and training courses. Track expirations, prerequisites, and learning paths.
AI-powered reports on productivity, service quality, parts usage, repeat issues, and customer satisfaction.
Mapping studio, webhook management, dead letter queue, and IDoc monitor for enterprise system connectivity.
Connect Servixo with your ERP, CRM, and business tools through our Integration Hub. Mapping studio, webhook management, and IDoc monitoring included.
Trusted by enterprises to unify their service operations and deliver exceptional customer experiences at scale.
AI-powered dispatching, auto-classification, and smart routing reduce resolution times across every channel.
SOC 2 compliant with MFA, PII encryption, role-based access control, and complete audit trails.
Skill-based routing and AI part recommendations ensure technicians arrive prepared with the right parts.
Depot repair, field service, service desk, and logistics in one platform — no more siloed tools.
AI diagnostics predict equipment failures, SLA risks, and repeat issues before they impact customers.
Custom workflows, screen builder, field catalogs, and process types adapt to your unique business needs.
Join service organizations already using Servixo to manage depot repair, field service, and customer support on one platform.